![]() ![]() Secondly, since the theory of consumerism starts with an imbalance of power, the Denhardts question government's and organization's willingness to redress the imbalance of power between provider and consumers/ citizens because when there are no external controls, misuse of power is unavoidable (Denhardt & Denhardt 2007). QMS ensures that all workers involved in the process enhance team communication and motivation, offers tools for tracking and enhancing service, and facilitates improvements based on non-assumptions in data analysis (Bento & Esteves, 2016). ![]() Management System (QMS) in NPM emphasizes the importance of two segments: (1) QMS emphasizes clearly defining tasks that should be performed where every action is based on previously clearly defined documents, procedures, workflow, roles and responsibilities of actors and (2) QMS also addresses internal needs directly related to profitability in that there is an efficient use of all materials, human, technology and information as available resources. ![]()
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